CISCO UC/VoIP Sr. Engineer/Lead role

Location- Hyderabad

Responsibilities:

• Perform client consultation: plan, design, implement, and support the voice infrastructure

• Work with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;

• Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions

• Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.

• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

• Forge strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities

• Identify potential challenges that may impact our clients and proactively formulate responses and solutions

• Communicate effectively with clients and team members

• Retain existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc)  or specializations and attain new ones as business needs require

Minimum Qualifications 

• Bachelor degree in business, computer science, a related technical degree or equivalent

• 7+ years relevant experience delivering complex technical solutions including planning, development, implementation and support 

Other Required Qualifications 

• Experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology

• Solid experience with Cisco Unified Communications Manager, Cisco Unity Connection/Unity, including bulk administration, provisioning and management of endpoints and user accounts

• Experience with CME/CUE 

Top notch IP routing/switching and QoS skills

• Experience with Cisco Unified Contact Center Express,    Cisco Unified Presence, Cisco audio and video conferencing, Traditional PBX and voicemail system integration to a UC environment

• Experience in Cisco PBX and/or Call Center systems engineering experience

• Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems

• Ability to work weekends and/or off hours as necessary to meet clients' needs

• Ability to effectively communicate with clients 

Preferred Qualifications 

• CCVP, CCDP, or CCIE certification preferred